Old A/R Recovery & Cleanup Services

Don’t let earned revenue become lost revenue. Many practices have thousands of dollars sitting in “Aging A/R” buckets—claims that were denied, underpaid, or simply forgotten. Statistically, claims over 90 days old have less than a 15% chance of being paid if left unmanaged. Our specialized recovery team acts as a “financial rescue unit,” auditing your old accounts to breathe life back into your cash flow.

Our Recovery Strategy: Turning Aging Claims into Cash

We don’t just resubmit claims; we use a forensic approach to identify why a claim stalled and how to fix it permanently:

• Aged Trial Balance (ATB) Analysis: We perform a deep dive into your aging report to categorize outstanding balances by payer, age, and dollar value.

• Prioritization of High-Value Claims: We strategically target high-dollar claims and those nearing Timely Filing Limits first to ensure no collectible revenue is permanently lost.

• Denial Forensics: We investigate “silent denials”—claims that the payer received but never processed—and resolve the underlying technical or clinical issues.

• Aggressive Payer Follow-up: Our dedicated A/R callers bypass automated systems to speak directly with insurance representatives, advocating for your payment until the case is closed.

Why Practices Struggle with Old A/R

Internal teams are often too busy managing current billing to look backward. This leads to a “snowball effect” where old debt continues to pile up. We solve this by providing:

1. Dedicated Bandwidth: We focus exclusively on your backlogged claims so your staff can focus on today’s patients.

2. Payer-Specific Expertise: We know the nuances of Medicare, Medicaid, and major commercial payers’ look-back periods and appeal requirements.

3. Root Cause Reporting: We don’t just fix the old claims; we tell you why they happened so you can prevent future A/R buildup.

The Recovery Workflow

Our systematic approach ensures a thorough cleanup of your ledgers:

1. System Audit: We connect to your billing software to pull a full snapshot of all outstanding balances.

2. Cleanup & Adjustment: We identify and remove “junk” A/R—balances that are truly uncollectible or due to contractual adjustments—leaving you with a clean, accurate ledger.

3. Resolution Action: We refile corrected claims, submit missing medical records, and file formal appeals for every collectible dollar.

4. Final Posting: As payments arrive, we post them accurately to your system, reconciling the patient accounts and reducing your overall Days in A/R.

Our Guarantee: We aim to reduce your 90+ day A/R bucket by at least 50% within the first 90 days of service, providing you with an immediate infusion of working capital.